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Contact Lumen Coffee Roasters
A question about an order, a bag, a booking or a wholesale account? Write or call; a person from the roastery answers.
Contact details
E-mail: hello@lumen-coffee.example
Telephone: +33 1 99 00 12 34
Hours: Monday to Friday, 09:00 to 17:00 (Paris time)
Address: 12 quai des Torréfacteurs, 13002 Marseille, France
E-mail and telephone
We reply to e-mails within 1 business day, and a person from the roastery answers the telephone during the hours above. Have your order number ready; it looks like LC-1042.
Roastery and shop in Marseille
The shop is at the address above, on the old port. It sells every bag in our coffee range and the brewing gear, and accepts cash as well as cards.
Before you write
- Where is my parcel? See shipping and delivery.
- I want to send something back: see returns and refunds.
- Pause or cancel a delivery: see the subscription page.
- How should I brew this bag? See the brewing guide.
Appointments at the roastery
Private tastings run from Tuesday to Friday, barista training on Saturdays, and wholesale consultations, for businesses only, from Monday to Thursday. Appointments are booked at least 24 hours and at most 30 days ahead; the full rules are in section 7 of the terms and conditions. More about us on the about page.